Alle collecties
FAQ English
Answers to questions we're frequently asked
How do I set up my user settings?
Two-Factor Authentication (2FA)
How can I improve my sender reputation?
How is your sender reputation calculated?
Change password
How do I manage my users?
Do you have any feedback regarding our product or service?
How do I set up a reply-to address?
Why do I have to paste text without formatting?
How do I change the footer/boilerplate and logo of a template?
How do you add text to your press release?
How do I set up my sender information and boilerplate?
How do you add an image to your press release
How do you add an attachment to your press release?
What dimensions can be used when adding images?
How do you make a duplicate/copy of an existing mailing?
How do I create a web version of a press release?
How do I add a 'mailto' link or an 'RSVP' link?
Adding a downloadable high resolution image
GIF-image in your press release?
Add an introductory text
Import a presslist: Guidelines
Import a presslist: How?
How do I manage my lists and existing contacts?
Adding a contact
How can I clean up my address book and keep it up-to-date?
Add email conversations to your Smart.pr address book
How can I export contacts?
How do you add notes and other information to a contact?
Domain Verification: what is it and why is it important?
Domain Authentication: what is it and why is it important?
How do I authenticate my sending domain?
Why does the delivery of my press release 'fail' for some recipients?
Why do I sometimes see a very high open rate?
How do I add recipients and send out my press release?
Sending a test mail of your campaign
Testmail did not get delivered
Sending your press release: Now or later?
Recipients-list of a sent mailing
Why does my mailing end up in a spam folder?
How do I add a large attachment in the PRO editor?
How do you use the PRO template manager?
How do I add an image in the PRO Editor?
How do I add an attachment in the PRO Editor?
How do I add text in the PRO Editor?
What are your possibilities with publishing through the PRO editor?
How do I personalise my press release in the PRO editor with the use of a name tag?
How do I create a Preheader in the PRO Editor?
How do I add a table in the PRO Editor?