FAQ English
Answers to frequently asked questions
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Adding a contact
How do I manage my lists and existing contacts?
Import a presslist: How?
Import a presslist: Guidelines
How can I export contacts?
Add email conversations to your Smart.pr address book
How can I clean up my address book and keep it up-to-date?
How do you add notes and other information to a contact?
Domain Verification: what is it and why is it important?
Domain Authentication: what is it and why is it important?
How do I authenticate my sending domain?
How do I set up a reply-to address?
How do I add recipients and send out my press release?
Sending a test mail of your campaign
Testmail did not get delivered
How do you schedule a mailing?
Why does the delivery of my press release 'fail' for some recipients?
Why does my mailing end up in a spam folder?
Why do I sometimes see a very high open rate?
Recipients-list of a sent mailing
How do you add text to your press release?
How do I set up my sender information and boilerplate?
How do you add an image to your press release
How do you add an attachment to your press release?
How do I change the footer/boilerplate and logo of a template?
What dimensions can be used when adding images?
How do I add a 'mailto' link or an 'RSVP' link?
Adding a downloadable high resolution image
GIF-image in your press release?
Add an introductory text
How do I add a large attachment in the PRO editor?
How do you use the PRO template manager?
How do I add an image in the PRO Editor?
How do I add an attachment in the PRO Editor?
How do I add text in the PRO Editor?
What are your possibilities with publishing through the PRO editor?
How do I personalise my press release in the PRO editor with the use of a name tag?
How do I create a Preheader in the PRO Editor?
How do I add a table in the PRO Editor?
How do I create a web version of a press release?
How do you make a duplicate/copy of an existing mailing?
How can I compare the performance of different mailings?
How is your sender reputation calculated?
How can I improve my sender reputation?
How do I manage my mailing archive?
How can I receive real time notifications?